1. Satisfaction Guarantee:
We are confident in the quality of the consultation services we provide. If you are not satisfied after the consultation, you can raise your concerns within 7 days of completing the consultation, and we will do our best to address your queries.

2. Service Confidentiality:
We pledge to protect your privacy absolutely. The content of your consultation will be strictly kept confidential. Our consultants and team will adhere to stringent confidentiality guidelines.

3. Consultant Professionalism Assurance:
Our consultants are experienced and professionally certified experts. If you have any doubts about the professionalism of your consultant, we will make every effort to provide an alternative suitable consultant.

4. Issue Resolution and Feedback:
If you have any questions or concerns about the consultation service, we encourage you to contact our customer support team at any time. We will respond promptly to your inquiries and assist you in resolving any issues.

5. Refund Policy:
If you feel that you have not received effective consultation services, we will consider providing a partial or full refund. Please contact our customer support team for more information and details.

6. Customer Satisfaction Priority:
Our goal is to ensure that every customer receives valuable consultation services. If your expectations are not met, please let us know, and we will strive to improve our service.

7. Consultation Records and Recommendations:
We will provide you with consultation records and recommendations to ensure you can continue to follow up and implement the advice provided during the consultation.

We are committed to providing high-quality beauty products, but if you are not satisfied with your purchase, we offer the following return policy:

• Unconditional Returns: If you are not satisfied with the product for any reason within 30 days of purchase, you can request an unconditional return. The product must remain unopened and unused. Return shipping costs are the responsibility of the customer.

• Damaged or Incorrect Products: If you receive a product that is damaged during shipping or if you receive the wrong product, we will provide free replacement or a full refund. Please contact our customer support team to assist you in resolving the issue.

• Refund Processing Time: Once we receive and inspect the returned items, refunds will be processed within 7 business days.

• Original Payment Method: Refunds will be issued using the original payment method.

• Product Usage Advice: If you have questions about how to use the product or its effectiveness, please feel free to contact our customer support team. They are here to provide assistance and guidance.

• Product Warranty: We offer a limited product warranty. Please refer to the product packaging or user manual for specific warranty terms. If a product develops issues within the warranty period, we will provide repair or replacement.

To apply for a return or refund, follow these steps:

• Contact Us: Please get in touch with our customer support team and inform them of your return or refund request.

• Complete Application Form: We will ask you to complete a return or refund application form and provide the necessary information.

• Ship the Product: If your return request is approved, you will need to send the product back to us. We will provide specific shipping instructions.